Terms and Conditions

We really try hard to not only satisfy the customer, but also exceed their expectations. Our first priority is for you to be happy with your shopping experience with us. If there is anything you are unsure of, please contact us.

Now for the Terms and Conditions..

By using www.ilovemykanken.com, you agree to accept these Terms and Conditions.

Sale and Purchase

We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied to us by you comes into existence when your order has been accepted by us in accordance with these terms and conditions. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.

Price

All prices quoted are in pounds sterling and are inclusive of VAT unless otherwise specified. All products are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges are set out in the delivery section of this website.

Prices are correct at the time of order, and relate to Internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply an individual or other organisation.

Every effort has been made to provide accurate representations of the goods through images and descriptions. There may however be small variations in colour and design when items are viewed online compared to the physical goods. By using this site you are deemed to have accepted this. Please ask if you require further help with the colours represented.

Payment

Payment must be made in pounds sterling only by major credit or debit cards as listed on the site. We also accept Paypal, UK bank cheques, and UK postal orders for payment. We can arrange for bank transfers - please contact us for details.

Passing of Property

The title of the goods passes to the customer after full payment has been made by the customer, received by us, and the goods delivered.

Passing of Risk

The risk in the products will pass to the customer on delivery. The risk in this context is taken to mean any damage or cost arising as a result of the purchased product(s) to either the purchaser, the purchaser's property or to any other third party property.

Delivery

We try very hard to dispatch within 24 hours. The customer will be notified of the dispatch date. Any date or time period for delivery will be considered as indicative only and does not form any part of a guarantee. The customer will be informed of any products not available at the time of their order and will be sent to the customer, as soon as possible, when received from our suppliers. We cannot be held responsible for losses or inconveniences caused as a result of delays in deliveries by us or our suppliers. All products are sent by courier of our choice. All deliveries must be signed for upon receipt unless instructions are given by the customer to the contrary at the time of purchase. We reserve the right to deliver only to the address of the person who is the holder of the credit or debit card used to purchase the products.

If instructions are given to leave goods without a signature then delivery is deemed to have taken place at the point the instructions are carried out by our couriers.

Our courier's records of any delivery, whether signed for or not, are considered definitive. On delivery of the goods the purchaser of the goods becomes responsible for any losses or damages arising as a result of their use, however they may arise.

Acceptance

The customer should inspect any products and you will be deemed to have accepted the products unless you contact us within 14 days. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection of cancellation at a later date. Your statutory customer rights are not affected.

Right to Cancel

You have the right to cancel your contract with us at any time during the period which starts on the day the contract begins and ends on the expiry of fourteen working days beginning on the day after the date of delivery of the products.

Returns Procedure

If products are to be returned or your order is to be cancelled the customer should comply with the returns procedure. In such circumstances we will accept any returned products should the return be complete and with a valid proof of purchase, and in the case of an order which you wish to cancel the return should be in a re-saleable condition.

You can contact us in person or by post, telephone or email address at the number set out at the end of these terms and conditions with details of your original order number and receipt. You can return your purchase to us. It is strongly recommended you take out adequate insurance and obtain proof of posting.

You will receive a full refund of the purchase price. Faulty or damaged products must be returned before the refund can be issued.

In cases where the rejection or cancellation date is due to a defect or discrepancy in the order, you will not be responsible for the return delivery charge. When the return arrives back at our office it will be assessed, and should it be concluded that the products are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you on proof of postage receipt and to a maximum of £10.

General

If any parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable of effective.

These terms and conditions may be revised at any time and we reserve the right to do so.

Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.

Governing Law

Your use of this site and any purchase by you on this site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom.

Your statutory customer rights are not affected.

Privacy

I Love My Kanken uses the latest credit card security and encryption protocols for online payments.
Our staff will never see all your credit card details.
Card details are not saved.
We take your privacy very seriously.
Any personal information you give us will not be made available outside ilovemykanken.com

When you proceed to the credit card details page, you will enter the secure shopping area. If you want to verify the security of your connection, look at the lower right-hand corner of your browser window. If you see a padlock or an unbroken key (depending on which browser you are using), then SSL is active. In addition, you can look at the address bar of your browser. When accessing a secure server, the first characters of the site address will change from 'http' to 'https'. This security is active only in the checkout area.